Privacy Policy

1. Who We Are

This privacy policy is issued by Hansson & Hertzell S.L. ("we", "us", "our"), a real estate agency operating in Spain. We are the data controller responsible for your personal data collected through this website and through our services.

Registered address: Calle Canonigo Torres 8, 03181 Torrevieja, Alicante, Spain.
Contact: kontakt@hanssonhertzell.com

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number
• Property preferences: budget range, property type, preferred location, purchase timeline
• Communication records: enquiry messages, email correspondence, notes from calls
• Newsletter subscription data: email address, language preference, subscription date
• Website usage data: pages visited, time on site, referring URL, device type (via Google Analytics)
• Cookie data: see our Cookie Policy

We do not collect sensitive personal data (such as health information, financial account details, or government ID numbers) unless specifically required to fulfil a service and with your explicit consent.

3. How We Collect Your Data

• Contact and enquiry forms on this website
• Newsletter subscription forms
• Direct email, telephone, or in-person communication
• Automated collection through cookies and analytics tools
• Third-party referrals and property portals where you have consented to data sharing

4. Legal Basis for Processing

We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD):

• Contractual necessity: to provide real estate services you have requested
• Legitimate interests: to respond to your enquiries and maintain client relationships
• Consent: for newsletter communications and non-essential cookies
• Legal obligation: where required by Spanish or EU law

5. How We Use Your Data

• Responding to property enquiries and providing recommendations
• Arranging property viewings and supporting the buying process
• Sending newsletters and property updates (with your consent)
• Improving our website and services through analytics
• Complying with legal and regulatory obligations
• Maintaining records as required by Spanish law

We will never sell your personal data to third parties, and we will never use it for automated decision-making or profiling without your explicit consent.

6. Data Sharing

We may share your data with:

• Property developers and sellers: where necessary to facilitate a transaction you have initiated
• MailerLite: our email marketing platform (GDPR-compliant data processing agreement in place)
• Airtable: our CRM and enquiry management platform (EU data processing compliant)
• Google Analytics: anonymised website usage data
• Legal and regulatory authorities: where required by Spanish or EU law

7. Data Retention

• Enquiry and client records: 5 years from last contact (real estate legal requirement in Spain)
• Newsletter subscriber data: until you unsubscribe or withdraw consent
• Website analytics: 26 months (Google Analytics default)
• Transaction records: 10 years (Spanish commercial and tax law)

8. Your Rights

Under the GDPR and Spanish data protection law (LOPDGDD), you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: have inaccurate or incomplete data corrected
• Erasure: request deletion of your data where there is no legal basis to retain it
• Restriction: restrict how we process your data in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: withdraw any consent at any time, without affecting prior lawful processing

To exercise any of these rights, contact us at kontakt@hanssonhertzell.com. We will respond within 30 days. If unsatisfied, you may lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS), access controls, and secure third-party processors. No internet transmission can be guaranteed 100% secure, but we take all reasonable precautions.

10. International Transfers

Some processors (including Google and Airtable) may process data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. We recommend reviewing this policy periodically.

12. Contact

Hansson & Hertzell S.L.
Calle Canonigo Torres 8, 03181 Torrevieja, Alicante, Spain
kontakt@hanssonhertzell.com  |  +34 622 041 068